Frequently Asked Questions

FAQ's for DigitalWires

Find answers to the most common questions about our website design, hosting, and digital marketing services.

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Frequently Asked Questions

Here are some of the most common questions we receive about our services.

Do all hosting accounts include the Security & Maintenance service?

Yes. We include this package as an extra measure to keep your website and email free from hacking and malware. Although our server has excellent security measures in place, we go the extra mile to protect one of your most valuable assets – your online reputation.

How effective is your spam program, Spam Assassin?

Spam Assassin can block up to 95% of spam email, while leaving legitimate email pass through uninterrupted. There is no software for you to install and maintain; the software resides on the DigitalWires server and can be customized to your requirements. The software is continuously updated to guard against new spam threats.

Can we get an email only account at Digitalwires using our domain?

Yes. We can setup email for you using @yourdomain.com or many other TLD’s like .biz or .co. We have several plans to choose from depending on how many email addresses you need. All of your accounts will come with Spam Assassin, auto-responders and webmail access. Please contact us with you requirements and we will setup a customer plan for you.

We don't have a domain name yet. Can you help us with that?

Sure. We have purchased domain names for many of our clients. Just give us an idea of the domain name you are looking for and we will do the rest. Sometimes the exact domain you are looking to purchase is already taken. We can suggest other ideas and variations of that name.

If you purchase a domain name for us, do we own the domain name?

Yes, you do. We will register the domain in your name using your contact information. Although the domain will be registered under our account, you are free to move the domain at anytime. We place it under our account so that it will auto-renew every year – there is no need to worry that it will expire unexpectedly.

Can we host with you but have our email with a different provider?

Yes. We have some clients who prefer GMail or another system and we can easily accomodate that. Often though, once our clients try our webmail system, they find it very similar to Gmail and prefer to have us host their email as well. No ads and complete privacy is a big benefit.

Can you help with search engine optimization (SEO)?

Yes, we offer SEO services to improve your website’s visibility and ranking on search engines.

Do you provide ongoing website maintenance?

We offer maintenance plans to keep your website updated and secure, so you can focus on your business.

How can digital marketing benefit my business?

Digital marketing can increase your online presence, attract more customers, and boost sales through targeted strategies.

What is your pricing structure?

Our pricing is tailored to each project. Contact us for a custom quote based on your specific needs.

How long does it take to design a website?

The timeline varies depending on the complexity of the project. We work efficiently to deliver high-quality results promptly.

Can you redesign my existing website?

Yes, we can revamp your current website to improve its design, functionality, and performance.

What is your experience with designing websites for businesses in our industry?

We have extensive experience designing websites for a variety of industries. Our portfolio includes projects for similar businesses, showcasing our ability to create tailored, effective designs that meet specific industry needs. Please see our Web Design page here…

Can you provide examples of websites you’ve designed

Absolutely. Here are some examples from our portfolio. These examples demonstrate our design style, functionality, and the range of industries we’ve worked with.

What is your process for understanding our business and its needs?

Our process begins with an in-depth consultation where we learn about your business, goals, target audience, and competitors. We then conduct market research and collaborate closely with you throughout the project to ensure the final design aligns with your objectives.

How do you ensure that the websites you design are user-friendly and mobile-responsive?

We prioritize user experience (UX) in our design process, focusing on intuitive navigation, fast load times, and accessibility. All our designs are mobile-responsive, ensuring they function seamlessly across various devices and screen sizes.

What SEO practices do you implement in your web design?

We integrate essential SEO practices from the start, including keyword research, meta tags, clean code, fast loading speeds, and mobile optimization. This foundational SEO work helps improve your site’s visibility on search engines.

How do you handle website updates and maintenance post-launch?

We offer ongoing support and maintenance packages to keep your website updated, secure, and running smoothly. This includes regular backups, software updates, and performance monitoring.

What kind of content management system (CMS) do you use, and can we easily update the website ourselves?

We typically use user-friendly CMS platforms like WordPress and Divi, which allow you to easily update content, add new pages, and manage your site without needing technical expertise. We also provide training to ensure you’re comfortable using the CMS.

What is your approach to website security?

We implement robust security measures, including SSL certificates, regular software updates, secure coding practices, and daily backups. We also monitor for vulnerabilities and offer additional security services if needed.

How do you measure the success of a website design project?

Success is measured through a combination of client satisfaction, user feedback, and key performance indicators (KPIs) such as increased traffic, improved conversion rates, and better search engine rankings. We provide regular reports to track these metrics.

What is your timeline and cost estimate for a project like ours?

Timelines and costs vary based on the project’s complexity and specific requirements. After understanding your needs, we’ll provide a detailed proposal outlining the estimated timeline and cost, ensuring transparency and alignment with your budget and expectations.

Ready to Elevate Your Online Presence?

Reach out to DigitalWires for more information or to inquire about our services. Let’s work together to achieve your digital goals.