Digital innovations are an integral part of today’s business world. With more people working remotely and companies relying on freelance work and outsourcing some of their operations, business process management (BPM) is becoming a necessity for business growth. Here, we’ll explore three areas where BPM can greatly benefit companies:
Reduced labor and operational costs have the biggest impact on a company’s bottom line, and implementing a business process management solution is the best way to get there. By streamlining processes, identifying redundancies, and eliminating the need for manually performing repetitive tasks (which can lead to typos and sometimes costly human errors), your company is able to take a product from concept to manufacturing to delivery in less time,
without impacting quality. Your team members can be more productive when they don’t have to manage a large amount of data, and can focus on higher-skilled tasks, leading to greater job satisfaction and lower turnover rates for your company. And since onboarding new employees can be quite expensive, this reskilling (or upskilling) of your labor force will help you keep your HR costs down. So whether your production volume remains the same or you increase production, you should see a growth in revenue, thanks to BPM and automation.
Increase in Productivity
Business process management is designed to increase collaboration between team members. Instead of having to forward lengthy emails with documents attached, having to manually enter changes into spreadsheets, or having to schedule in-person meetings to keep everyone in the loop, BPM centralizes all the information and data your stakeholders need to perform their jobs.
You’ll also have the power of AI on your side to monitor your processes and discover bottlenecks, redundancies, and other issues within your workflow that can be eliminated in order to increase productivity — this is referred to as process mining. Process mining can also be used to discover hidden opportunities like underperforming products that should be phased out or exceptional vendors you should partner with. And by decreasing mistakes and reducing inefficiencies through automation, you’ll have the ability to spend more time on the research and development of cutting-edge products and sought-after services.
Improved Customer Experience
Business process allows you to identify weaknesses within your workflow so that you can redesign the way tasks are performed (what is called business process redesign, or BPR). Your management team is then able to streamline and standardize those new processes. Implementing BPM leads to a reduction in costs and turnaround times, and both outcomes can be used to satisfy your customers through lower prices and shorter delivery times. For your brand, gaining and retaining followers involves delivering a consistently satisfying experience.
When it comes to customer support, the way you interact and respond to queries plays a major role in terms of retention. And when your teams spend less time performing their day-to-day tasks, they are able to dedicate more of their working hours on clientele satisfaction. Additionally, by helping you gain better insight into your customers’ needs, BPM helps you focus on the end product and stay on top of your competition.
A business process management solution will help your organization cut costs, be more productive, and will give you more time to focus on your clients’ needs. Process mining will allow you to optimize your workflow, which can not only increase revenue but also improve employee satisfaction. Simply put, there is really no downside to using BPM in today’s technology-driven business world.
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Guest Post by Elena Stewart
Image via Pixabay